Quality of work life


Avjeet Kaur
B.Sc, PGDBM, M.Com, M.Phil(Management)
K.R. Mangalam Institute of Management
Greater Kailash, Delhi

Working title – "Quality of work life"

Quality of work life can be defined as the environment at the work place provided to the people on the job. QWL programs is the  another dimension in which employers has the  responsibility to provide congenial environment i.e excellent  working conditions where people can perform   excellent work also their health as well as economic health of the organization  is also met. The quality of personal life is always reflected in professional life and vice versa. Now a day to retain the employees in the organization providing healthy QWL is the key factor. In earlier times QWL means   only job enrichment. In addition to improving the work system, QWL programs usually emphasize on development of employee skills, the reduction of occupational stress and the development of more co-operative labor-management relations.

The components of Quality of Work Life may vary from organization to organization, individual to individual but some of the basic components are –

    1. Free communications – open communication in the organization with the co- workers is the vital factor that ensures good quality of work life. It leads to more of informal communication between co-workers and subordinates during the rest hours of the organization. 

    2. Reward system – reward is related to monetary or non monetary rewards   eg- incentives, movie tickets, family health insurance, sponsoring the education of children etc.any kind of reward given to the employee promotes good quality of work life.

    3. Employee job security -  job security is the one vital element to get maximum productivity from the employee, the employee should feel secured  regarding the job.

    4. Career growth – the organization should provide career growth to the employee i.e promotion, authority with responsibility ,hike in the salary to retain the  talented employee.

    5. Workers participation in decision making of the organization – employees should be encouraged to take participate actively in the decision making body of the organization so that should feel that we are also of some value to the employers. They will be more loyal, commited towards the organization. 

    6. Opportunities- organizations should provide some basic opportunities to their employees eg. Research, training sessions based on increase of skills and knowledge. These kinds of organizations are required than the vice versa.

    7. Stress level – stress level should not be in proportion to the work life. Higher the stress level poor is the quality of work life, lower is the stress level higher is the quality of work life.

Measures to improve the quality of work life are

    1. Flexibility on job – flexibility on job means flexible working hours, no fixed working hours, different time intervals etc. By this flexibility in the job can be introduced.

    2. Job enrichment – job enrichment focuses on designing the job in such a way that becomes more interesting and challenging so that it satisfies the higher level needs.

    3. Secured job –security of job should be provided to the employee to make him feel committed  and loyal to the organization 

    4. Grievance handling - the disciplinary procedure, grievance procedures, promotions, and transfer matters should be handled with of justice, fair and equity

    5. Participative Management - Employees should be allowed to participate in management participative schemes which may be of several types. The most sophisticated among them is quality circle.

Conclusion : Quality of Working Life is not a  concept, that deals with one area  but it has been observed  as incorporating a hierarchy of concepts  that not only include work-based factors such as job satisfaction, satisfaction with pay and relationships with work colleagues, but also factors that broadly focuses on  life satisfaction and general feelings of well-being. To retain a good talent in the organization it is important for the organization that he should have low stress level anf high quality of work life.


Quality of work life –Wikipedia

Human Resource Managament – by L.M Prasad



Avjeet Kaur
B.Sc, PGDBM, M.Com, M.Phil(Management)
K.R. Mangalam Institute of Management
Greater Kailash, Delhi

Source: E-mail August 11, 2011


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