Rigveda says, "Let noble thoughts come to us from every side!". As we know, Management is the process whereby
unrelated resources are integrated into a total system for objective accomplishment. The resources are materials, manpower, machinery, money and information. The information source need not necessarily be from the discipline of
"Management". After all, management has drawn inspiration from multifarious sources, some of them as widely dispersed as education, research, military, industry etc. Let us see some similarities between managers on the
Stage and within Organisations.
The playwright Muriel Resnick has given eight propositions regarding a good Stage Manager. These are 1) Assuming responsibility, 2) Keeping his cool under all conditions, 3)
keeping his mouth shut and his eyes and ears open, 4) thinking ahead, 5) being considerate, 6) Keeping his sense of humour, 7) Being organized and efficient and 8) Being punctual and efficient. While perusing the above list
we can hardly find a proposition which is not eminently applicable for today's manager, be it business, service or education. This further confirms the Universality of Management as proposed by Henri Fayol, the father of Management
Success in any endeavour depends on outstanding qualities of Head, Heart and Hand viz. Intellectual ability, Emotional Balance and Practical skills. Many of the M.B.A Programs emphasize the first and third
qualities to the detriment of the second. Owing to this, many high flyers end up as mental wrecks in course of time. Here it is relevant to quote from one of the scriptures, "To set the mind on the flesh is death, but to set
the mind on the Spirit is life and peace". It is the bounden duty of Management Faculty to guide the future managers and instill a high degree of emotional intelligence in them. This endeavour has to be a
continuous process right from the day of induction till the students graduate and leave the portals of the institute.
Developing and nurturing Emotional Intelligence in the participants can rightly be called
"Transforming sand into solar cell" - the raw material is the same, but the value added is enormous. Even though there are several elements of emotional intelligence, we shall pick up just ten of them for this discussion
viz. Self knowledge, Interdependence, Tolerance, Generosity , Empathy, Patience, Persistence, Serenity, Self-expression and Humility . The management faculty has to assume the role of a transformational leader to
carry out this task effectively. This can be done only by developing a spirit of service beyond the call of covering the syllabus, case studies, project work and such other activities. The system of mentor/protege being
practised in many progressive institutes of management comes in handy in this regard.
Self knowledge : is the starting point for emotional intelligence, It is akin to "Diagnosis" in marketing strategy proposed by
Kotler. This helps us in understanding our own values, attitudes and behaviour and eliminating the undesirable ones, acquiring desirable ones and reinforcing the positive ones
Interdependence : is another aspect of emotional
intelligence. We all pass through the stages of Dependence --> Counterdependence --> Independence --> Interdependence as we grow and mature. Unfortunately many of us donot proceed to the stage of Interdependence from
Independence . Interdependence is the stage of developing a collaborative approach and developing a Win - Win attitude.
Tolerance : of opposing views and the weaknesses in others go a long way in making us perfect. When we
ourselves are lacking in several areas, is there any justification in becoming intolerant and upsetting our own emotional balance?
Generosity : Being generous to faults goes a great way in building and winning rapport. In
most cases, the person at fault knows that he has been behaving so and hence our generosity only reinforces his confidence in us as a person of righteousness.
Empathy : This may be explained as "Putting oneself in the
other man's shoes!". We become emotionally intelligent only when we develop this vital element of our character. It is empathy which is required - neither sympathy (tears) nor antipathy (hatred).
Patience : In this
competitive Information Age, patience has been the first casuality. It is said that practice makes it perfect. However, I would like to say that patience makes it perfect. If we become addicted to the rat race of life, we are bound
to become emotional wrecks. Patience reduces adrenaline in the blood, creates calm and fine tunes the physical and mental engines creating less pollution by way of physical and psychosomatic diseases.
rightly mentions determination, earnestness and endurance as alternatives for persistence. Endurance being a synonym for Patience, is already contained in Persistence. Many of our young managers miserably lack them to their own
detriment. The management faculty owes it to the profession that his students develop these positive qualities.
Serenity: This is the ability to keep our cool under trying circumstances. We may also call it tranquility. The
Chinese proverb tells us that we should have the courage to change the things we can; the serenity to accept the things we cannot and the wisdom to see the difference.
Self Expression: No two humans are alike. In this
connection we may even recollect nature's well planned strategies to ensure genetic diversity. Great achievements have come not because the inventors thought alike, but because they thought differently. Self expression and
individuality are important for everyone and should be given full chance to bloom within the constraints of the Organisational Environment. Extra curricular, cultural and social activities provide ample fora for this.
Humility: How many times have we been impressed by a scholar who has been humble despite his achievements? This is the power of humility. Humility reduces interpersonal barriers and helps us to get the best from others. We have
already seen the power of collaboration and a win-win attitude.
Thus we have seen some elements of emotional intelligence which would help a lot the future (and of course the present) managers to become healthy, better
and perfect managers. It would not be out of place to emphasize once again the role of the management faculty in ensuring that his students are fully equipped in this area thus transforming sand into solar cell. Please remember,
"If wealth is lost nothing is lost; if health is lost something is lost, but if character is lost, everything is lost!".