An Overview of Kiosk in Disseminating Information in Hotspots


C. Ganesh
M.C.A., B.Ed., M.Phil.
Faculty  in  Information Technology,
ICFAI National College
8E, Vengamedu,Velur-638182


What is a Kiosk?

Kiosk is a small, rugged standalone structure often used as a newsstand, bandstand, or other commercial enterprise. An interactive kiosk is any computer-like device deployed in a public venue to give people self-service access to products and services.

Kiosks are typically placed in retail stores, airports, libraries, company cafeterias, malls and other convention centers. These public computer systems are designed to provide an alternative avenue to reach information and wide range of services. The user is presented with user friendly equipment which has been designed to provide a simple interface to novice computer users.


In information technology, a kiosk is a small physical structure (often including a computer and a display screen) that displays information for people walking by. Kiosks are common near the entrances of shopping malls where they provide shoppers with directions. A kiosk performs a task which is easily automated, freeing personnel from boring tedious labor.

Kiosks are also used at trade shows and professional conferences. The advertisement kiosk promotes products by providing information about it in a pleasing, interactive environment. This family of kiosks is often used at trade conferences and showroom floors. Advertisement kiosks most commonly take input from a touch screen monitor and use video, animation, and sound to convey information. Proximity detectors may be used to start an advertisement sequence on the kiosk when a potential customer is near, typically using sound and video.


It provides great amenity for existing customers like high speed access, and user friendly environment. Customers are able to access information 24 hours a day, 7 days a week. The main features of this system are it attracts new customers and retains them. Kiosks have the ability to provide directions from your lobby to area restaurants, shopping, attractions and other services.

Hotspots where KIOSK erected

Indian Railways: Railway passengers frequently need to know about their ticket reservation status, ticket availability on a particular train or for a place, train arrival and departure details, special trains etc. Customer information centers at the railways station are unable to serve such queries at peak periods.

Bharat Sanchar Nigam Limited: A Government of India Enterprises: Customers of BSNL sometimes do not receive the regular telephone bills on time for them to make payments. Customer service centers of BSNL spend a lot time in issuing duplicate bills for the customers. Another problems faced by customers is that they spend a lot of time standing in queues to make the payments, especially on pay-by-date.

IT in Tourism Department: A Touch Screen for information, Promotion and publicity has been erected at Tamil Nadu Tourism Development Corporation. The tourist can have a glimpse of tourist attraction places, travel options, stay options; information on shopping malls etc., Mobile Kiosk is under Installation.

Olympics: i-touch systems designed and developed outdoor kiosks for the Greek Islands and Athens with an integrated plasma screen showing the Olympic Games live.

Self-service Check-in Kiosks for Airlines: Most airlines offer the convenience of checking in through self service kiosks to overcome the hassle of standing in long queues. 


The cost of erecting the machinery is very high. Moreover maintenance and servicing is not an easy task. Due to lack of awareness and not being technology savvy, common people may not be able to derive the desired results. Another shortcoming of this system is security as its open to everyone.


People behave the same way whether they are in Rural or whether they are in an Urban Metropolis...When a technology like KIOSK is provided to them they would find similar uses as any body in urban India would... And our period of time a certain percentage of population would learn the more commercially advantageous uses of technology and adapt to them. The government and other organizations would best serve the purpose if they only made technology commercially available and viable.. And people will know how best to use them.

C. Ganesh
M.C.A., B.Ed., M.Phil.
Faculty  in  Information Technology,
ICFAI National College
8E, Vengamedu,Velur-638182

Source: E-mail May 24, 2006


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