Today we have a very dynamic environment. Changes all around! And changes every minute and every second. Of
all the things that is permanent and inevitable , the most important is the world of change. Change is the necessary aspect of human life . We see a lot of changes around us – seasonal changes , changes in organizations , changes
in biological beings and so on . In spite of the permanency of change ,people do resist to changes.
Mark Twain has once said – "The only person to accept change willingly is a baby with a wet diaper".
The rapidly changing environment has its entire credit on the rate at which inventions and innovations are taking place . In this complex situation in order to survive every organization must cope up with changes.
flourishing organizations have left the business grounds and many small units have emerged as corporations .Darwin's theory – " The survival of the fittest" , gain importance in this context. Those organizations that
realized and utilized the opportunities (changes), have become successful and those that failed, had to meet the consequences. In such a situation it is very important that people do understand the importance and the need for
Organizational change is a process by which the organizations tend to move a from their present state to a desired future state to increase their effectiveness.
Changes happen in two dimensions:
1. the business dimension – dealing with change from the business point of view- use of new technology , new strategies , expansion of markets etc.
2. the people dimension – deals with making them understand, involving them and
motivating them to change.
This paper delves into the people dimension of change only. Of all the resources that the organization deals with the most complex and complicated are the human resources. Human resources are
the most important asset to an organization . This is because an organizations distinctive capabilities lies in the skills and abilities of its employees. No one can match the strength of highly charged and motivated people. Each
individual is bound by his own beliefs , culture, discipline, norms, attitudes and perceptions. This makes him complex and very different from other individuals. When talking about incorporation of change in organizations,
handling the workforce becomes very important. Here we are dealing with some factors that will help maintain a healthy environment in the process of change.
Now lets have a look into the work environment . The work
environment is composed of two important building blocks :-
1. Inert Block – Which deals with such things as structure, policies, technology, strategies, capital and tools.
2. The human Block – deals with such
things as perceptions, assumptions, resistance, fear ,aspirations beliefs and values.
Now each of the work environment has these two blocks in different combinations giving a unique identity to the work setting of the
It is the human components that bring about all sort of links, bonds and affiliation that is needed for the work settings. Without these dynamic human components, successful integration of
various inert components is difficult.
In fact the people components in an organization serve as bridging agent between themselves and various other inert features of the work environment. Therefore the success and
failure of a change effort depends on these components.
When new initiatives are introduced in to a work environment they create a disruption to the routine process.
The people components are the breeding
grounds for the resistances when change initiatives are undertaken. This is because any change would disrupt the status quo of the organization. The higher the result oriented initiative , the larger is the disruption. Most people
are reluctant to disturb their routine behavior.
The reluctance comes from their addiction to various habits ,norms, perceptions etc. Their faithfulness to these habits ,norms and perceptions makes it difficult for
successful transformation. This feature is not only seen in the lower echelons of the organization but also among the various superiors. The reason is that they themselves lack enough knowledge and tools to deal issues
adequately. The powerful influence of the people and their reactions do have an impact on the successful implementation of change initiatives. Hence it is very important that the decision makers ensures that the
key business solutions encircling the human components are managed effectively.
The people component is therefore to be handled effectively and efficiently. This paper concentrates on four important elements that are
necessary to handle people component carefully, fruitfully and successfully through change.
The four key elements-for leading people successfully through changes are:-
Let us look into these attributes separately
This is the term used currently to describe a variety of interventions that give more
autonomy and an increase in power to subordinates. It in fact acts as a lubricant that facilitates the learning process. Talented and empowered human capital has become an important element of success for every organization.
An operational definition of empowerment says that it is an environment in which people have ability, the confidence and commitment to take the responsibility and ownership to improve the process and initiate the
necessary steps to satisfy customer requirements within well defined boundaries in order to achieve organizational values o and goals.
Empowerment has successfully been practiced in the west. But in India ,its
awareness and practice is comparatively low. There are many reasons that can be attributed to this . The greater diversity in culture and thinking , maturity level , attitudes , the workforce composition etc. have delayed
the understanding and acceptance of empowerment strategy. Empowering people will help to reduce friction and also help in overcoming resistance to change.
The following variables will help to create an empowered environment:
1. Participation of workers in the process of change.
2. freedom to make decisions.
3. encouragement by the managers.
4. easily approachable and supportive management.
Benefits of Empowerment.
1. Improving employee commitment.
2. Maximum utilization of the workforce.
3. Making people responsible and accountable.
4. Enhancing personal capabilities.
5. Innovating continuously.
6. Improving productivity.
7. Increasing employee contribution.
8. Increased satisfaction of employees.
9. Reducing employee conflict
II – Leadership
Leadership is the process whereby one person influences others to achieve a goal. According to George .R. Terry – leadership is the activity of influencing people to strive willingly for group objectives.
Most of the writers accept leadership as the process of influencing the activities of an individual or a group in the efforts towards goal achievement in a given situation. Leadership is considered to be the function of leader,
follower and situational variables.
Peter Drucker said " Effective leadership is not about making speech or being liked , leadership is defined by results and not attributes"
Some of the elements of leadership
1. Providing instructions and guidance.
2. Coaching .
3. Developing a bond of trust.
4 Motivating and encouraging.
6. Exercising control.
7. Meeting the subordinates often
Benefits of Leadership.
1. Getting better results.
2. Maintain good human relations.
3. reducing conflicts and grievances .
4. overcoming resistance.
5. creating an empowered environment.
This is another important element for effective handling of human resources. Organizations can maximize their results only with the cooperation of the employees. Aiming at maximization , the employers
need to understand the workforce pretty well. Good performance in the form of results can be achieved only when they are able to work in a conducive environment . For such an environment its necessary that a robust
relationship exist between employers and employees and that between various groups.
Some elements for establishing a healthy and good relationship are:
1. A healthy and supportive environment
2. Providing them the resources on time
3. An efficient grievance handling system
4. Encouraging a two-way communication
5. Building a bond of trust among them
Benefits of maintaining good relationship in organizations:
1. Job satisfaction
2. Improvement in their individual skills
3. Reduction in labor Turnover
High Morale .
5 Reducing Absenteeism.
IV. Performance Management.
Today organizations are changing much rapidly
than in the past . The focus on performance has become very important in this situation. Performance is in fact the way in which the job or task is done by an individual , a group or an organization. Effective management of these
is performance management. It includes activities to ensure that the goals are consistently met , in an effective and efficient manner. It focuses on the performance of the organization , department, processes etc.
Increasing competition and continual changes in the business environment across the world have seen the growing importance of performance management.
More importance is given to the aspects of planning, developing,
monitoring, rating and rewarding rather than performance based approaches like measuring and accounting.
According to me there are some important components that help in enhancing performance. It's a must that
every organizations give importance to these aspects. They are :
1. Objectives to be made clear.
2. Proper instructions and directions.
3. Hygienic environment.
4. Proper feedback.
5. Impartial and defect free appraisal system.
6. Good reward system.
7. Recognition for work.
8. Supportive Management.
Benefits of performance management.
1. Helps in comparing actual performance.
2. Provides feedback on performance.
3. Rewards performance.
4. Identifies non performers.
5. Reduces conflict.
6. Improves human relations .
Towards the end I would like to say these
four elements –empowerment , leadership, relationship and performance management are important elements contributing to the environment of the organization . Without these variables its very difficult to achieve a
conducive environment in which people perform the organizational tasks. Empowerment gives freedom to work. This improves their initiatives and skills. The presence of a good leader helps to guide and instruct the
work force in a better manner. This improves their attitude towards work. Better relationship builds up their attachment and belongingness towards the organization. This is an important aspect as this helps in
developing a loyal, dedicated, motivated and productive workforce. Performance improves their productivity. As such these four elements can be considered as the essential elements of environment, contributing to its success. These
are also considered as pillars of success for both enhancing competitiveness and for organizational development . Keeping a close watch at these variable would help the organization in maintaining its competitiveness.
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