COMPETENCY MAPPING |
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Competencies comprise
the knowledge, skills, values and attributes demonstrated through behaviour that results in competent and superior performance. Competency describes what superior performers actually do on a job that produces superior
results. Armed with this information, selection, retention, training, succession planning and performance management systems can be integrated and designed to attract, develop and retain top performers.
Classification of Competencies Competencies can broadly be classifid into two categories – Basic and Professional Competencies. Basic competencies
are inherent in all individuals. Only their degree of existence would be differing. For example, problem solving is a competency that exists in every individual but in varying degrees.
Professional competencies are over and above the basic competencies, and are job related. For example, handling a sales call effectively is a competency that a sales personnel would be required to have.
Hence, it can be simply said that,
Competencies = Basic Competencies + Professional Competencies
Types of Basic Competencies The basic competencies encompass the following: 1. Intellectual Competencies : Those which determine the intellectual ability of a person. 2. Motivational Competencies : Those which determine the level of motivation in an individual. 3. Emotional Competencies : Those which determine an individual's emotional quotient.
4. Social Competencies : Those that determine the level of social ability in a person. It has been proved by various scholars that all individuals have competencies. Only the combination and degree of these
competencies differ from individual to individual. Hence, organizations have to identify the critical basic competencies required for individual employees to deliver their best in their organization. The importance of
mapping the competencies proves critical for organizational success. Types of Professional Competencies: The professional competencies encompass the knowledge, experience and expertise
gained by an individual employee. Competency Mapping Competency Mapping is a process of identifying the key competencies for an organization and/or a job and incorporating those competencies throughout the various
processes (i.e. job evaluation, training, recruitment) of the organization. Following are the steps included in competency mapping: Step 1:
To classify the competencies under the types of competencies. Step 2: To determine type of competency that is the most critical for an oranisation. Step 3:
To determine the critical competencies that are required for superior performance at a given level in the organization (educational institution). Classification of the Basic Competencies in the Competency Grid
Mapping the Competencies A research survey can be conducted to test the level of competency of an employee based on the
above aspects. The researcher has to take into consideration only the well performing employees in an organization while conducting the research survey. Because, the critical competencies needed for
excellent performance can be identified only from the well performing employees of an organization. Hence, the researcher has to ignore the non-performing employees and has to conduct the survey only
with well performing employees. The top ten competencies perceived as important or vital by the well performing employees can be emphasized for others in the organization. The other employees can be
conducted with training and development programmes to acquire the critical competencies. Conclusion Competency mapping helps an organization to identify the critical competencies that are essential for
employees to excel in an organization. By identifying the critical competencies existing with well performing employees, the other employees can also be stressed with the same by conducting training
and development programmes. |
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Source : E-mail April 30, 2004 |
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