'YES' Now Small Scale Hospitals Become A Great Place To Work


By

Surendra Kumar
Sr. Lecturer
RIET
Jaipur

Dr. Ashish Pareek
Deputy Director
CESBM, MDSU
Ajmer
 


There is broad consensus that Rajasthan's healthcare employers must do more to support and develop their staff by providing them more healthy and positive working environment. After turning the emphasis on healthcare human resource challenges of small scale hospitals it requires nothing short of cultural transformation.

Just like any other industries, the transformational journey is slow & gradual. The goal: building a high-trust culture within the organisation that encourages innovation, creativity and supports employees to deliver the highest-quality patient care with total community services.

This research shows that even small scale hospitals can achieve the high-trust cultures that define great workplaces. Fortune magazine, identifies seven hospitals that have exceptional cultures and people practices environment in their organisation (The Institute's 2005 100 Best Companies to Work For in America). The Fortune list—like similar best-practices lists the Institute does in 20 other countries, including many big names like Canada in 2006—is based on employee survey results and an audit of the company's human resource policies and procedures, which mainly assesses cultural practices of the companies.

Strong patient satisfaction and employee oriented cultures make Small Scale hospitals unique— and successfully remarkable.

Employees and managers trust each other, employees have pride of job satisfaction in their jobs and they feel motivated, recognized and rewarded for their contributions in developing a high level of work culture. Teamwork and a feeling of trust & friendship among a group of people are deeply valued.

In Rajasthan small scale hospitals are very large in number and near about 40-45 employees are working in a single organization in the health care community. It is an observation that equates the people-centred practices creates high trust and provides work-life balance with employee retention: Because the owners & managers listen there employees and what employees telling them, they have been able to take care of that. Just because of this in Rajasthan an annual registered practitioners turnover rate of about half in average as compare to any other state, and is really remarkable for its human resource practices and overall performance, including there  patient satisfaction.

Small Scale Hospitals in Rajasthan, operates many acute-care hospitals, nursing homes, and mental health and outpatient facilities. These hospitals mainly attribute their service excellence to the transformation of its culture and work environment since beginning, guided by three basic principles:

    1. Employee satisfaction with motivation and healthy work environment
    2. Patient satisfaction with proper treatment and facilities
    3. Leadership development with team building

Driving the changes are employee teams working on culture, communication, customer loyalty, employee loyalty, brand loyalty and physician loyalty.

Teams are using a variety of measures and instruments to create transparency and accountability. Regular surveys of employees, physicians and patients inform continuous communication of action plan and further developments required in existing action planning.

Now small scale hospitals are in demand because these are one of the safest hospitals in Rajasthan. These are preferable as the first choice of healthcare consumers in its community. A new mindset of consumers helped a lot to change the culture, starting with a clear message and a new mission: making people feel better and happier. The culture was built on values of respect, trust, world-class healthcare, enjoyment, satisfaction and the team members' accountability to prove themselves and their organization. Open communication from top to right down to the front lines of patient care ensures that everyone in the organization knows, and lives by, these values: transparency.

At the Small Scale Hospital, the needs of patients are of paramount importance. So is teamwork and trust. The philosophy is that they takes a team to care for a patient and that every job counts. The Small Scale Hospitals of Rajasthan legendary emphasis on learning, innovation and cooperative medicine has brought satisfaction among the society.

The key to engaging the hearts and minds of employees is the transparent culture of Small Scale Hospitals of Rajasthan. Focus groups with patients and employees find a shared image of the organization: people holding hands together.

We need better ways of recognizing and sharing successful workplace cultures.

The sustainability of the healthcare system entirely depends on it.
 


Surendra Kumar
Sr. Lecturer
RIET
Jaipur

Dr. Ashish Pareek
Deputy Director
CESBM, MDSU
Ajmer
 

Source: E-mail February 11, 2009

          

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