Journal of Services Research
The Journal of
Institute for International Management and Technology (IIMT), Gurgaon

VOLUME 1
NUMBER 1
APRIL-SEPTEMBER 2001

Articles

Forces Driving Change in the Hospitality Industry in India
Michael D. Olsen, Prakash Chathoth &
Amit Sharma

Competencies in Hospitality Industry
Rabindra Nath & Rajat Raheja

Tourism and Hospitality Industry in India
S.K.Kuthiala

Room Rates on the Internet - is the Web Really Cheaper?
Peter O'Connor

Empirically Testing The Relationships  Between User Involvement, Information Waste, and MIS Success
Ramraj Palanisamy & Sushil

Building a New Academic Field in India: The Case of Services Marketing
Mohan Lal Agrawal

The Importance of Managing Points-Of-Marketing in Marketing Higher Education Programmes - Some Conclusions
Venkatesh Umashankar

Extreme Information Technology Sector Focus of Venture Capitalists. A Case for Broad basing
Barnali Chaklader

Case Studies

Employee and Customer Management Processes for Profitability - The Case of Hewlett-Packard India
Vinnie Jauhari

Green Card : I Do Care!
Mohan Lal Agrawal

Book Reviews

Management Education
Robert Kreitner : Management
Reviewed by Akshay Kulkarni

Hospitality Operations
Sue Baker, Jereny Huyton, Pamela Bradley : Principles of Front Office Operations
Reviewed by Akshay Kulkarni

Brian K. Julyan : Sales and Service for the Wine Professional
Reviewed by Akshay Kulkarni

J. Nevan Wright : The Management of Service Operations
Reviewed by Venkatesh Umashankar

Marketing
S. Ramesh Kumar : Application Exercises in Marketing
Reviewed by Vinnie Jauhari

Laura Mazur, Annik Hogg: The Marketing Challenge
Reviewed by Amit Mookerjee

Human Resource Management
Darren Lee - Ross (ed.) : HRM in Tourism and Hospitality : International Perspectives on Small to Medium - Sized Enterprises
Reviewed by Debi S. Saini

Michael Armstrong : Employee Reward
Reviewed by Debi S. Saini

Biswanath Gosh : Human Resources Development and Management
Reviewed by Akshay Kulkarni

Financial Management
Bhavesh M Patel : Project Management Strategy, Financial Planning, Evaluation and Control
Reviewed by Barnali Chaklader

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Journal of Services Research

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