Journal of Services Research
The Journal of
Institute for International Management and Technology (IIMT), Gurgaon

VOLUME 1
NUMBER 2
APRIL-SEPTEMBER 2001

PAPERS

Costing Staff Turnover In Hospitality Service Organisations
Conrad Lashley

Introducing Yield Management Systems in Hotels: Getting the Technical / Human Balance Right
Bob Brotherton, Rebecca Turner

Causal Modelling Methodology in Tourism: An Empirical Analysis
Prakash Chathoth

Indian Software Industry : Structure, Trends and Constraints
Chandana Chakraborty, C. Jayachandran

Using Foreign Direct Investment to Improve Urban Environmental Infrastructure and Services :
The Case of Hanoi, Vietnam
Nguyen Thi Binh Minh, A.T.M. Nurul Amin, Hideharu Morishita

User Involvement in Information Systems Planning Leads to Strategic Success : An Empirical Study
Ramraj Palanisamy, Sushil

Architecture of Web-Based Intelligent Collaborative Learning : System Design and Peer Modeling
Jianhua Zhao, Kedong Li

Case Studies

Tourism in 21st Century : Sharks in the Ocean
Shiri Ahuja

Book Reviews

Finance
V.K. Bhalla : Investment Management
Reviewed by Bappaditya Mukhopadhyay

E-Commerce
Bhushan Dewan : E-Commerce
Reviewed by Harvinder Singh Saini

Alpesh Patel : Trading Online (second edition)
Reviewed by  Saumya Sindhwani

Human Resource Management
Nalini Sastry and Subrata Pandey : Women Employees and Human Resource Management
Reviewed by A. Thothathri Raman

Strategic Management
The Economist Intelligence Unit :
Best Practices: Strategic Alliance
Reviewed by Trilok N. Sindhwani

Economics
Rahul A. Shastri : Microeconomic Theory
Reviewed by Atmanand

Gordon Prestoungrange, Eric Sandelands & Richard Teare : The Virtual Learning Organization-Learning at the Workplace Campus
Reviewed by Ms Saumya Sindhwani

FORTHCOMING CONFERENCES & SEMINARS

Subscription Rates (India)

SAARC Rates

Journal of Services Research