Institute for International Management and Technology
(Oxford Brookes University)
Gurgaon, India

INTERNATIONAL CONFERENCE
ON SERVICES MANAGEMENT
March 11- 12, 2005
Radisson Hotel, New Delhi

Organised and Hosted by
Institute for International Management and Technology
(Oxford Brookes University) Gurgaon, India
JSR (Journal of Services Research)

Academic Partner
Institute for International Management and Technology
Raichak, Bengal

Sponsors
Gujarat Ambuja Cements Ltd.  |  British Council
Radisson  |  Unitech Limited  |  HVS International

Introduction
Services Industry is an area which will be one of the key drivers for economic growth. In this scenario, it is important that aspects such as productivity, management of processes, growth drivers, critical factors for success are identified and policy implications generated both at the industry and firm level. Healthcare, education, telecommunications, hospitality and tourism, consulting, post sales services, software are some of the areas which are witnessing lot of action. It is therefore important that issues in these areas are identified. International scenario points out at the importance of the linkage between industry and academics. It is important that there is a  common platform wherein both the industry and academia are present at the same forum. This event brings together the academic and the corporate community together at a single platform. The conference aims to cover the following sectors:

Hospitality
Session Code: Sconf-1
The emerging issues in the hospitality sector, Disinvestment and turnaround management, Marketing for small firms-innovations and fresh Insights, Use of information technology, Implementation of customer relationship management systems, Emerging HR paradigm, Managing the production process, Environmental concerns- some benchmarks, Critical factors for success, Financing the hospitality industry, Exploring growth options- franchising, mergers and acquisitions, contracting.

Health Care Management
Session Code: Sconf-2
Issues in healthcare management, Role of private sector, Models of healthcare management for reaching the deprived masses, Role of medical insurance, Financing the healthcare sector, Role of NGOs.

Tourism
Session Code: Sconf-3
Emerging areas of concern, Benchmarks in tourism, Lessons for  India, Sustainable tourism, Nature tourism, Role of marketing, Infrastructure for tourism, Regulatory mechanism, Setting the right culture, Policy issues.

Retailing and Real Estate Management
Session Code: Sconf-4
Emergence of malls, Financing and viability of big malls, Destination management, Issues in design and user benefits, Private sector initiative in real estate development, Critical factors for success, Role of financial institutions in these developments.

Public Services
Session Code: Sconf-5
Issues in managing airlines, Benchmarks and customer services, Managing the metro projects, Lessons for developing economies, Financing, Managing at the city level, Managing the road  and rail transport,  Building user charges.

Telecommunications
Session Code: Sconf-6
The emerging markets in developing countries, Lessons from developed countries, Emerging issues in managing telecom markets, Future of mobile commerce, Issues in managing information enabled services, Future of telecom technologies for mobile telephony, Customer issues, Critical factors for success.

Information Technology and ITES
Session Code: Sconf-7
Emerging leadership, Critical factors for success, Outsourcing and the future for developing countries, Policy issues, Marketing, Retaining talent, Emerging BPO segment, Sustainability of BPOs, Future of embedded systems, Clusters in Software industry, Policy implications.

Education
Session Code: Sconf-8
Role of private sector, issues in managing the government universities, Role of endowment, Developing corporate university linkages- some case studies, Job orientation in public universities, Leadership and future scenarios, Development of areas critical for a country's strength, Developing multilingual capacities, Regulatory mechanism for university education.

Financial and Insurance Management
Session Code: Sconf-9
Role of private sector, Emergence of new products, Critical factors for success, New products in insurance sector, Developing leadership competencies, Role of technology, Innovation and value drivers in finance industry.

Doctoral Consortium
Students currently pursuing the doctoral work can attend the doctoral consortium, wherein they could discuss their research, get a perspective, get a grounding in conducting research and publishing papers. They would get assistance from specialists in these areas. It would be a half day workshop.

Please send a ten page write up on your research objective, methodology and major findings. Also mention the areas wherein support is required. After receiving the responses, we would announce the agenda for the Doctoral Consortium. Sessions on writing Research Papers would also be provided.

Panel Discussions
Panel discussions would be organized in the area of best practices in marketing, HR, finance, telecom and the Industry leaders would participate. These would be chaired by eminent people from academics and industry.

Speakers
Eminent persons from academics and industry.

Conference Registration

Indian

Overseas

*Early Bird

Normal

*Early Bird

Normal

Academic Members

Rs 3000

Rs 3500

$150

$200

Non Academic  Members

Rs 5000

Rs 6500

$200

$250

Students

Rs 1500

Rs 2000

$40

$50

* For early bird registration, please register before December 31, 2004
The fees would include conference proceedings, lunch on both the days. It will also include dinner on March 11, 2004 at Radisson.

Registration
A registration form is sent along with this announcement brochure. The form can also be downloaded from the conference web site. The completed form, along with the registration fee should be sent to the Conference Co-ordinator. Payment can also be made through any of the following modes: local cheque/bank draft and pay order favoring Institute for International Management and Technology and payable at New Delhi.

Registration confirmation 
Confirmation of registration will be sent upon receipt of the completed registration form and payment.

Cancellation and substitution policy
No cancellation or refund will be possible after a firm registration has been made. However, substitutions may be made. Please indicate, by 15 February 2005, the name and other necessary details, of the delegate who will replace the original registrant.

Call for Papers
Papers are invited on the listed themes. The   papers   may   be in the form of empirical research, theoretical models based on extensive research, case studies, documentation of best practices among other aspects. Papers are invited both from practioners and academics. Paper must be submitted in the MS Word format as an email attachment. Author guidelines are available in conference website www.jsr-iimt.net/sconf2005.
Send your abstract and Paper submissions at the following address as an e-mail attachment. Please indicate the session and session code for which you are sending the submission.
E-mail: sconf2005@iimtobu.ac.in

Important Dates
Abstract Submission Deadlines : November 30, 2004
Paper Submission Deadlines : December, 30, 2004 

All selected papers will be printed in the proceedings. Selected papers from this would be published as an edited book.

Conference Secretariat
Conference Chair: Prof. Vinnie Jauhari
Conference Co-ordination: Ashok Sahu
 

For any information, please reach us at Conference Secretariat
Institute for International Management and Technology
336, Udyog Vihar, Phase IV, Gurgaon-122001 (India)
Phone: +91-124-2397783, 5014165, Fax: +91+124+2397288
E-mail: sconf2005@iimtobu.ac.in Website: www.jsr-iimt.net/sconf2005
 

Source : E-mail September 8, 2004

Indian Business Academy, Bangalore
Organizes

Two Day Workshop on Logistics Management

Impact your ROI through Logistics at
Bangalore: 14-15 January 2005 - Senate Room, Taj West End
New Delhi: 17-18 January 2005 - Maple Room, The Park
Mumbai: 19-20 January 2005 - Garden View Hall, Taj Lands End
Chennai: 21-22 January 2005 - Hastings, Taj Coromandel
(Timings: 9 a.m. to 6 p.m.)

Conducted by Roger Oakden, RMIT University, Australia
A challenging presenter, Roger has built the Master of Logistics Management at  RMIT to be the largest programme in Asia Pacific. He has conducted Seminars and Conferences in Australia, Europe & Asia.

* Register before 12th of January for early bird discount of 10% (applicable only  for New Delhi, Mumbai
& Chennai) * 20% discount for Organisations nominating more than 2 delegates

For more details and registration, please contact:
Ms. Maya V, Manager-External Affairs & Mentoring
Indian Business Academy
Lakshmipura, Thatagunj Post, Kanakapura Main Road, Bangalore-62
Phones: +91-80-28435931-34, Direct: +91-80-30913222
Cell: 98455 92862, Fax: +91-80-28435935
E-mail: vishmaya@ibainternational.org
 

For details see Economic Times (Ahmedabad) January 7, 2005 pg.7

EMPI Business School
Presents International Group Relations Conference from
Businessworld
on "Managing Transformation of Self and Organisation in
a Globalised Economy"
In Association with Bharathidasan Institute of Management (BIM), Trichy

Hotel Clarks Amer, Jaipur from February 13 to 19 2005

Group Relations Conferences provide opportunities to learn through experiencing issues (rather than through lectures or case studies) and reflecting on those experiences. This International Conference would explore the problems encountered in working towards transformation at the self and the institutional levels.
Conference Joint Directors: Gouranga P Chattopadhyay (Organisational Consultant & Personal Counsellor, India) Zahid H Gangjee (Organisational Consultant, India)
Conference Administrator: Biswanath Ghosh (GM-HRD, ABP, India)
Consultants will be drawn from: Alastair Bain (Socio-Analyst, Australia), Dipankar Banerjee (VP-HR, ABP, India), Gouranga P Chattopadhyay, Zahid H Gangjee, Shelley Ostroff (Organisational Consultant, Israel), Erika Stern (Specialist in Psychodynamics, Netherlands), Rosemary Viswanath (Organisational Consultant, India)
Conference Fees: Rs.35,000/- per participant on single occupancy basis.
Rs.30,000/- per participant on double occupancy basis (if available).
Early bird discounts of Rs.3,000/- per participant will be given to those who register and
pay in full by December 15, 2004.
No early bird discounts for registration on double occupancy basis.

For more information pleas call:
Kolkata: Biswanath Gosh 98312 57706
Delhi: Santanu Biswas 98118 12703, Vijaya Saran 98105 08972
Mumbai: Abhishek Joshi 98209 21221, Rutesh Mehta 98194 10293
Chennai: R.V. Praveen 98840 14966
Bangalore: Francisco Lobo 9880 292820
Hyderabad: Deborrah Wheeler 98482 80263
Queries and nominations can be sent to: abp_hrmd@vsnl.net

For details see Businesswolrd (Magazine) December 6, 2004 pg.93

Conference on
'Higher Technical Education in West Bengal'
Organised by: Dept. of Higher Education, Govt. of West Bengal
on 15th & 16th February, 2005 at ITC Sonar Bangla, Kolkata

Inauguration on 15th at 10.30 a.m. by Hon'ble Chief Minister
Shri Buddhadeb Bhattacharjee
with Hon'ble MIC, Higher Education Prof. Satyasadhan Chakraborty in the chair.

Participants from: Universities, Industry, Institutions & Government * By Invitation Only *

Sessions on all aspects of Technical Education:
* Challenges in Higher Technical Education: Global Trends
* Quality Education: Opportunities in West Bengal
* Higher Technical Education in West Bengal: Emerging needs & New horizons
* Technical job Markets: Global requirements
* Technical Education: Relevance to Industry

Collaborators: Techno India Group | Pailan Group | JIS Group
Associates: Universities & Engineering Colleges in W.B.

For details see Telegraph (Kolkata) February 8, 2005 pg.5

IIPM Planman Consulting
Chief-Executive Forum

An Executive Development Workshop on
Managing Customers as Investments
Date: 12^th March 2004 - Venue: New Delhi
Date: 19^th March 2004 - Venue: Mumbai

Sunil Gupta
Columbia Graduate School of Business
Naveen Chamoli
IIPM - Centre for Planning & Entrepreneurship
Learn Cutting Edge Techniques to Analyse, Plan and Implement Customer Strategies and Capture Value!

Note: Limited Registrations Allowed

Call now at:
MUMBAI: Ph: +91-22-56988931-33, Mobile: +91-9820048211, 9892231858, 9819187481
E-mail: training@planmanindia.com / shonali.shetty@iipm.edu
NEW DELHI: Ph: +91-11-51799902-03, Mobile: +91-9810355065, 9811270918, 9868128375
E-mail: training@planmanconsulting.com / chanda.mehra@iipm.com
Website: www.iipm.edu / www.planmanconsulting.com

For details see Economic Times (Ahmedabad) February 22, 2005 pg.7

B A C K

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